Richard Copeland, Head of Clinical Pharmacy/Deputy Chief Pharmacist Northumbria Healthcare, Chair of Pharmacy Professional Network – Northumberland, Tyne and Wear. Richard has worked for the NHS for 27 years and is interested in demonstrating the value of pharmacy in all sectors, particularly showing the value that pharmacy can bring to improved safety and better patient care.
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Northumberland was chosen as one of the national vanguard sites in early 2015, in response to the Five year forward view initiative. This article describes the evolution of the integrated pharmacy service, which now operates across organisational boundaries and in collaboration with other healthcare professionals, as well as the improvements in patient care, harm reduction and increased efficiencies achieved using a sustainable model of care.
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Margaret lives alone. Following the death of her husband she has become increasingly frail. Carol, a pharmacy technician from the local pharmacy, visits Margaret at home to undertake a review of her medicines as requested by Mark, the community pharmacist. Margaret tells Carol that she finds no benefit from omeprazole and amitriptyline and does not want to continue them. Carol and Mark discuss Margaret’s concerns with her GP, who agrees that the medicines can be stopped. Edith was admi